Privacy Policy

1. Introduction

Welcome to FitDzire's Privacy Policy. This document explains how we collect, use, disclose, and safeguard your personal information when you use our fitness studio services, website, and mobile applications.

By using FitDzire's services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Identity Information: Name, date of birth, gender, photograph
• Contact Information: Email address, phone number, mailing address
• Financial Information: Payment card details, billing address, transaction history
• Health Information: Medical history, fitness goals, dietary restrictions, emergency contact details
• Account Information: Username, password, membership details

2.2 Automatically Collected Information

When you use our website or mobile app, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Location data (with your permission)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from:

• Social media platforms (if you connect your accounts)
• Payment processors
• Healthcare providers (with your consent)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Managing your membership and account
• Processing payments and maintaining billing records
• Scheduling classes and personal training sessions
• Providing access to facilities and equipment
• Delivering personalized fitness and nutrition guidance

3.2 Communication

• Sending membership confirmations and renewals
• Notifying you about class schedules and changes
• Responding to your inquiries and support requests
• Sending promotional offers and newsletters (with consent)

3.3 Safety & Security

• Emergency contact purposes
• Facility security and access control
• Preventing fraud and unauthorized access
• Complying with legal obligations

3.4 Improvement & Analytics

• Analyzing usage patterns and trends
• Improving our services and facilities
• Conducting surveys and research
• Developing new programs and features

4. Information Sharing

We do not sell your personal information. We may share your information with:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors
• Email and SMS service providers
• Cloud storage providers
• Analytics platforms

4.2 Healthcare Professionals

With your consent, we may share health information with nutritionists, physiotherapists, or other healthcare providers working with us.

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal proceedings or court orders
• Government inquiries
• Protection of our rights and property
• Emergency situations

4.4 Business Transfers

If FitDzire is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Despite our efforts, no security system is impenetrable. We cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Retention Periods

• Active Members: For the duration of membership plus 2 years
• Inactive Members: Up to 5 years after membership termination
• Financial Records: 7 years as per legal requirements
• Marketing Data: Until you unsubscribe or request deletion

After the retention period, we will securely delete or anonymize your personal information.

7. Your Rights

You have the following rights regarding your personal information:

7.1 Access & Portability

• Request a copy of your personal information
• Receive your data in a structured, machine-readable format

7.2 Correction & Update

• Update inaccurate or incomplete information
• Modify your preferences through the client portal

7.3 Deletion

• Request deletion of your personal information
• Close your account permanently

7.4 Objection & Restriction

• Object to certain processing activities
• Restrict how we use your information
• Opt-out of marketing communications

7.5 Withdrawal of Consent

Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing before withdrawal.

8. Cookies & Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our services.

8.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality (login, security)
• Performance Cookies: Help us analyze website usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track advertising effectiveness (with consent)

8.3 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.

8.4 Third-Party Tracking

We use Google Analytics and similar tools to understand how visitors interact with our website. These services may use cookies and collect data according to their own privacy policies.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children without parental consent.

For members aged 16-18:

• Parental/guardian consent is required
• Parent/guardian information is collected
• Special protections apply to their data

If you believe we have collected information from a child without proper consent, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices
• Legal or regulatory requirements
• New features or services
• Feedback from members

When we make changes, we will:

• Update the "Last Updated" date
• Post the new policy on our website
• Notify you via email for material changes
• Obtain consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer

Response Time

We aim to respond to all privacy inquiries within:

• Simple requests: 5-7 business days
• Complex requests: 30 days
• Urgent matters: 24-48 hours

12. International Data Transfers

Your information is primarily stored and processed in India. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

13. Your Consent

By using FitDzire's services, you consent to:

• Collection and processing of your personal information as described
• Use of cookies and similar technologies
• Communication from us regarding your membership
• Sharing of information with service providers as specified

You can withdraw your consent at any time by contacting us.

14. Complaints & Grievances

If you have a complaint about how we handle your personal information:

1. Contact our Data Protection Officer (details above)
2. We will acknowledge your complaint within 7 days
3. We will investigate and respond within 30 days
4. If unsatisfied, you may escalate to relevant authorities